Welcome to VIETLONG TRAVEL’s F.A.Q. Page. We hope this page will be of service to you answering the most frequent questions our guests have raised.
1. How do I create a custom itinerary ?
In our web site we provide over hundred tour samples but if you do not find a suitable trip, and want VIETLONG TRAVEL to do all the work for you, just click on customized trip and fill up the form to tell us what you have in mind. Our travel expert will create a trip and provide your with invaluable information!
2. How do I book the trip ?
To book our trip, please select your preferred trip and click on " Book this trip" on web page. Our booking form wizard will automatically call the trip name, and ask you to fill out some fields for information. Once completed filling the form, you just click Submit to send us your enquiry or Reset to cancel what you have filled up. After receiving your reservation request, we will immediately make all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, the booking status and also payment term.
3. How do I pay for the trip?
To book our trip, please select your preferred trip and click on "Book this trip" on web page. Our standard payment policy is to ask for a 30% deposit of the package value at the time we send you the final confirmation and the booking code for your trip. The balance of the total package tour price should be paid at least 21 days ( twenty one days) before starting date of the trip.
4. Are there any hidden cost you do not mention ? What about tipping ?
To book our trip, please select your preferred trip and click on "Book this trip" on web page. Our booking form. No, all inclusions and exclusions are mentioned at our final confirmation for your trip. Generally, tipping is not compulsory. If you are satisfied with your guides, drivers, a small gratuity is an appropriate way in which to show appreciation to them.
5. Who is my guide ?
We have a strong and multilingual guide team coming from all regions of the country. They are chosen for their professionalism, rich knowledge, commitment, personal ties with the country and region and ability to inspire and communicate with you. They will be your dedicated friends during and after your trip. Many of our customers still exchange email with them long after their trip.
6. What about transportation ?
We try our best to provide you safe and comfortable means of transportation. You can find information on meals, transportation, etc. in the “How we travel” section following the detail itinerary of each tour.
7. What is the best time to travel in Myanmar ?
Myanmar has the effects of the Monsoon in different parts of the country. Temperature varies from 38°C to 19°C; humidity from 82.8% to 66%. The ideal time to visit Myanmar is during the cool season. However, rainfall in Bagan and Mandalay is very low, even in the rainy season.
8. What is the time difference ?
Myanmar time is 6 1/2 hours ahead of Greenwich Mean Time (GMT). Government Offices & private and foreign company: 09:30-16:30 hrs. Banks: 10:00-14:00 hrs.
9. What do I need to know regarding Myanmar visa ?
Visitors must have a valid passport with an EVT [Entry Visa for Tourist] to enter Myanmar. EVT can be obtained at any Myanmar Embassy/ Consulate offices with validity for 28 days. Application forms in duplicate with three-passport size photos are to be submitted with a fee of US $ 25 in their respective currency. There are two type of tourist visa available. Inclusive Package Visa - valid three months from the date of issue.
10. Can I get Myanmar visa on arrival ?
Visa-on-arrival can be arranged for those countries where Myanmar Embassy/Consulate office does not exists. In which case, Asian Venture will organize a pre-arranged via-on-arrival service. You can also get visa online through visa service provided by www.myanmarvisa.com
11. Can I bring my mobile phone into Myanmar?
At present the local GSM network does not support global network. Therefore using your global mobile phone is not possible in Myanmar. If you brought your mobile phone into Myanmar then you just have to leave with the custom department upon your arrival and reclaim before departure.
12. Can I use credit card in Myanmar?
All major credit card service in Myanmar has been suspended due to American Government's sanction over Myanmar.
13. What medical precautions I need to take ?
It is better to bring your own required medicine that you use daily basis. We have AEA and SOS International standard medical service provider which is dependable. There are several foreign trained local medical doctors and 24 hour Clinic around big cities like Yangon and Mandalay however treatment can be rather limited in other remote region.